Welcome to Captainlures

These terms and conditions outline the rules and regulations for the use of Captainlures’s Website.

**Terms of Use**

Captainlures.com is the online store for displaying and selling products via the Internet of the Greek company “KALANTZAKIS LURES E.E.”, located at 64 Dolianis, Marousi, Attica, ZIP 15124, Greece (VAT: 801806007 / Tax Office: Marousi). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which specifically apply to the use of captainlures.com. Ensure that you agree with these terms and conditions, as any transaction with us via the captainlures.com website is governed by these terms and your transaction with us implies acceptance of these terms.

**TERMS**
KALANTZAKIS LURES E.E. reserves the right to unilaterally modify or update these terms and conditions for transactions made through its online store. KALANTZAKIS LURES E.E. undertakes to inform users of any changes through the website of the online store. It is clarified that changes in terms do not affect orders you have already made.

**PROVIDED INFORMATION & PRODUCTS**
KALANTZAKIS LURES E.E. guarantees the completeness and accuracy of the information presented on captainlures.com, regarding both the essential characteristics described for each product and the accuracy of data concerning services provided by the online store, subject to any technical or typographical errors that may have been overlooked or occurred inadvertently or due to site downtime from force majeure.

**LIMITATION OF LIABILITY**
KALANTZAKIS LURES E.E. ensures timely notification to end consumers regarding product unavailability. The captainlures.com store is not responsible for technical problems users may encounter when accessing the site related to the compatibility of their infrastructure with the website. KALANTZAKIS LURES E.E. is also not responsible for actions or omissions of third parties, particularly unauthorized interventions affecting products, services, or information available through the site.

**INTELLECTUAL PROPERTY RIGHTS**
The captainlures.com website is the official online site of KALANTZAKIS LURES E.E. All content, including images, graphics, photographs, designs, texts, services, and products, is the intellectual property of KALANTZAKIS LURES E.E. and protected under Greek, European, and international law. Names, images, logos, and distinctive features representing KALANTZAKIS LURES E.E., the online store, or third-party collaborators, as well as their products and services, are exclusively trademarks and protected by Greek, EU, and international laws. Display on captainlures.com does not imply transfer or license of usage rights.

**USER OBLIGATIONS**
Users of captainlures.com agree not to use the site to transmit, publish, email, or otherwise share content that is illegal, harmful, threatening, offensive, defamatory, obscene, violates privacy, incites discrimination, damages minors, or breaches copyright, patents, or intellectual property rights. Users must not transmit viruses or codes designed to disrupt software or hardware and must comply with applicable Greek and EU laws.

**SECURITY**
KALANTZAKIS LURES E.E. recognizes the importance of data and transaction security and implements advanced measures to ensure maximum protection. Customer credentials (email/username and password) provide secure access. Data transfer is encrypted via SSL protocol, certified by Comodo. Automatic logout occurs after 20 minutes of inactivity. Firewalls protect access to sensitive systems. Users are responsible for maintaining password confidentiality.

**PRIVACY AND PERSONAL DATA PROTECTION**
Personal data entered on captainlures.com are used solely for transactions and service provision and are never shared with unauthorized third parties. Authorized personnel access data only as necessary. Users can request access to or correction of their data under applicable laws.

**PURCHASE OF PRODUCTS**
Our goal is to deliver products promptly and without difficulty. Use the search function to find specific products. KALANTZAKIS LURES E.E. strives for high-quality service but cannot guarantee against pricing errors or website downtime. Confirm unusual pricing with Customer Service before purchasing. Order confirmations are sent via automated emails detailing each stage: receipt, processing, and shipment. Products are delivered as quickly as possible, except pre-order or special-status items.

**RETURN POLICY**
Products can be returned within 14 calendar days after receipt. Returned items must be in perfect condition, with proof of purchase. Shipping costs for returns are borne by the customer. Refunds exclude original shipping if it exceeded standard postal rates. Exemptions apply per Greek law.

**SUPPLIER WARRANTY AND LIABILITY**
Producers are responsible for damages caused by product defects. Claims expire three years after discovery or ten years from product release. Supplier warranties must include clear instructions for safe use and maintenance, duration, and territorial coverage. If repair exceeds 15 working days, consumers may request temporary replacement. KALANTZAKIS LURES E.E. assists with warranty fulfillment without extra cost. Consumer rights under Greek Civil Code are preserved.

**ORDER CANCELLATION**
Orders can be canceled before shipment by calling 210 80 66 528. If the product is received, contact Customer Service to discuss options.

**PAYMENT METHODS**
Captainlures.com accepts Visa, Mastercard, American Express, and Diners via Viva Payments or PayPal. Transactions are secured with SSL and digital certification.

**ORDER/DELIVERY/SHIPPING COSTS**
Order confirmation appears immediately. Delivery days are Monday to Friday based on courier schedules. Delays may occur due to supplier shipment, product discontinuation, force majeure, or incorrect user data. Delays will not exceed 30 days from contract formation.

**NEWSLETTERS**
Regular informative emails are sent. Users can unsubscribe using the contact form. Personal data are never shared with third parties.

**PRODUCT REVIEWS**
By submitting reviews, users confirm the content is their creation and does not infringe third-party rights. KALANTZAKIS LURES E.E. has full ownership rights to use, modify, or publish reviews in any form. Reviews may be edited or removed if deemed a misuse of Terms of Use.